Please note the following conditions apply:

  • Please choose carefully as we do not have to exchange or refund if you have just changed your mind.
  • If the item is faulty we will repair, replace or refund if necessary (including shipping) as per the Consumer Guarantees Act.
  • If you need to swap sizes or colours please email us first.
  • You need to notify within 7 days from the date of purchase in NZ or 14 days if International.
  • Items need to be sent via a track-and-trace method. Tales Studios will take no responsibility for items lost in the returning process.
  • The customer has to cover the shipping cost on returning or exchanging items.
  • All items must be in the original condition, un-used, unworn, unwashed and with all original tags/packaging in place.  You also need to provide us with your receipt.
  • Please note:  No credits, refunds or exchanges will be made on sale items unless faulty.


Steps when Returning or Exchanging an Item

  • Email to notify us that you are returning an item.  Please provide us with your order number as a reference.
  • Send the item to us via a track-and-trace courier at your own cost and to the following address: